Common queries answered
Frequently asked Questions
We have mentioned estimated delivery dates to each product page.
Please note that value amount and shipping charges are strictly non-refundable and non-returnable in any form. Sale items cannot be exchanged in retail stores or via online.
You can whats app or email us to change the delivery address within 24 hours of order placement
We have a dedicated order tracking page please visit: https://shehrnaz.com/ts-shipment-tracking/
Or Whats app us to find out status of your order
Please click on the whats app button contact our customer support
If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account.
We provide worldwide shipping some area may have been excluded please contact our customer support for more details
Yes please note a single order will come with one package