EXCHANGING ITEMS FROM THE ONLINE STORE
We are unable to accept exchanges of merchandise purchased online due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen.
RETURNS OR EXCHANGES TO ORIGINS STORES
We are unable to accept returns of merchandise purchased online at our Shehrnaz Stores.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. Shehrnaz may cancel orders for any reason. Common reasons includes: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.